Frequently Asked Questions
Ordering
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
How do I order?
Minimum order: 1 bag = 250 pieces of men’s, women’s, or kids’ clothing.
Shop for the bags you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
I have problems adding items to my shopping cart
You will be able to add the bags as long as they are available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
How do I pay for my orders?
We accept multiple payment methods for your convenience:
Cryptocurrency (Preferred) – USDT, Bitcoin, and other major cryptocurrencies
Zero transaction fees
Instant confirmation – your order processes immediately
Fastest processing time – ships within 1-2 days
Over 70% of our wholesale clients choose crypto for speed and savings
Simply select crypto payment at checkout and complete payment through our secure gateway
PayPal Invoice
Fast processing (1-2 days after payment confirmation)
Secure buyer protection
Select PayPal at checkout to receive your invoice
Bank Transfer (Wire Transfer)
Traditional payment method
May take 3-5 business days to confirm
Contact us at [email protected] for wire details
For fastest order processing, we strongly recommend cryptocurrency or PayPal invoice payments.
Can I amend or cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
I have a coupon code, how can I use it?
Enter your coupon code in the “Coupon Code” field at checkout and click “Apply” before completing your purchase. Please note that we are unable to manually apply the coupon code to your order if you have missed entering it during checkout. Kindly ensure that all information is correct before confirming your purchase.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement email from us to confirm that your orders have been received.
Crypto payments are confirmed instantly and you’ll receive immediate order confirmation. PayPal invoices are confirmed within minutes of payment. Bank transfers may take 1-3 business days to verify.
Orders will be shipped once payment is confirmed and your billing and delivery address is verified. You may check the status of your order in “My Account” if you are a registered user.
Shipping & Delivery
When will my order be processed?
Processing times depend on payment method:
Cryptocurrency payments: 1-2 working days (priority processing)
PayPal invoice: 1-2 working days after payment confirmation
Bank transfer: 2-3 working days after payment clears
Processing time excludes weekends and public holidays.
How long will it take for me to receive my order?
Worldwide shipping from China warehouses with the following delivery timeframes:
Insured Economy (Ocean + Express): 29–45 business days
Insured Standard Shipping (Ocean + Express/FedEx IE): 22–29 business days
Insured eCommerce (UPS/FedEx/DHL): 9–14 business days
Delivery times are estimates from date of shipment. Total time = Processing + Shipping time.
How can I track my delivery?
Once your order has been dispatched, an email confirmation will be sent to you with the tracking number. All orders ship with full tracking.
You may track your order using the tracking link provided in your shipping confirmation email through UPS, FedEx, or DHL tracking systems.
What are the shipping charges?
We ship worldwide with transparent factory-direct pricing. Shipping rates are calculated automatically at checkout for bags of clothing (250 pieces per bag minimum)
Insured Economy (Ocean + Express): Competitive rates for cost-conscious bulk orders
Insured Standard Shipping: Mid-tier pricing balancing speed and cost
Insured eCommerce (UPS/FedEx/DHL): Premium express rates for urgent delivery
Rates decrease per bag with volume orders. Exact total shown before payment based on your destination and quantity.
What is DDP (Delivered Duty Paid)?
DDP is an optional service where all customs duties and import taxes are prepaid, adding approximately +12% per bag to your total cost. This means your shipment arrives with no additional customs payments required, eliminating delays and unexpected charges.
Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address before completing your purchase.
There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at [email protected] with your order number and we will resolve this immediately.
I’ve received a defective item, what should I do?
We apologize if you received a defective item from us. Please contact our Customer Care Team at [email protected] with photos of the product and your order number. We’ll arrange replacement or refund promptly.
I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at [email protected] with your order details and we’ll correct this immediately.
I’ve purchased the wrong size or color?
We do not provide exchanges for size or color. Items must be returned within 7 days of delivery in new, unused condition for refund eligibility. See our Returns Policy for details.
I have not received my parcel, what should I do?
First, check your tracking information using the link in your shipping confirmation email. If still not received after your estimated delivery window + 7 days, email us at [email protected] with your order number.
Will there be an additional charge for redelivery?
Redelivery charges depend on the carrier’s policy. Most carriers attempt delivery 2-3 times free of charge. Contact us if you need assistance with redelivery options.
I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
First check your tracking status using the link in your shipping confirmation. If delayed beyond estimates, email [email protected] with your order number for assistance.