Refund and Returns Policy

Last Updated: January 11, 2026

At Hongtuxinghan, we are committed to delivering quality wholesale apparel to businesses worldwide. Please review our refund and returns policy carefully before placing your bulk order.

Inspection Period

Upon receiving your shipment, you have 7 days to inspect all items and report any issues. Claims made after this period cannot be accepted.

Eligible Returns

We accept returns or exchanges under the following conditions:

Defective Products: Items with manufacturing defects, significant damage, or quality issues that were not caused during shipping.

Wrong Items Shipped: If you receive products that do not match your confirmed order specifications.

Significantly Different from Description: Items that materially differ from the product description or samples provided.

Non-Returnable Items

The following are not eligible for returns or refunds:

  • Items damaged due to misuse, improper storage, or mishandling after delivery

  • Products with removed tags, labels, or packaging

  • Customized or specially ordered items made to your specifications

  • Items purchased during clearance or final sale promotions

  • Orders where the 7-day inspection period has expired

Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email [email protected] within 7 days of delivery with your order number, photos of the defective/incorrect items, and a detailed description of the issue.

  2. Approval: Our team will review your claim within 2-3 business days and provide return authorization if approved.

  3. Return Shipping: For defective or incorrect items, we will provide a prepaid return shipping label or reimburse reasonable return shipping costs. For other eligible returns, return shipping costs are the buyer’s responsibility.

  4. Inspection: Returned items must be unworn, unwashed, with original tags and packaging intact. We will inspect items upon arrival at our facility.

Refunds

Processing Time: Approved refunds will be processed within 7-10 business days after we receive and inspect the returned items.

Refund Method: Refunds will be issued to the original payment method used for purchase.

Partial Refunds: In cases of partial damage or minor defects, we may offer a partial refund or discount rather than a full return.

Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error (wrong or defective items).

Exchanges

We accept exchanges for defective items or shipping errors. Exchanges are subject to product availability. If the requested replacement is unavailable, we will issue a full refund.

Bulk Order Considerations

As a wholesale supplier, we encourage buyers to:

  • Inspect shipments immediately upon arrival

  • Document any issues with photos and detailed notes

  • Communicate promptly to resolve concerns

Damaged During Shipping

If items arrive damaged due to carrier mishandling:

  1. Document the damage with photos immediately

  2. Note the damage on the delivery receipt if possible

  3. Contact us within 48 hours at [email protected]

  4. We will file a claim with the shipping carrier and arrange replacement or refund

Contact Information

For returns, refunds, or any questions regarding this policy, please contact:

Hongtuxinghan
Room 1006, 10/F, King’s Commercial Building
2-4 Chatham Court, Tsim Sha Tsui
Hong Kong S.A.R

Email: [email protected]

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Hong Kong Time)

Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically.